University Bursar: FAQs
Please note: Student’s financial information, charges, payments and financial aid awards are now located at ONE.UF (ONE.UF.edu), which has replaced myUFL for students.
- When will I get my financial aid (loans, scholarships, Bright Futures, Grants)?
- Bright Futures and grants are dependent on the number of credit hours that you are registered for. The aid is not disbursed until one to three weeks after the end of the drop/add period. Loans are disbursed after you have fulfilled all of the requirements to receive the loans, including signing the promissory notes and completing entrance interviews. All aid is not available at the same time. All students receiving financial aid are required to sign up for direct deposit of their refund. University Bursar sends an email to students when refunds are sent to your financial institution, which takes several business days to process.
- What did my financial aid pay?
- Please log into ONE.UF. Select the Campus Finances (Bursar) card > View Account Summary > Payment History tab.
- Why weren’t all of my charges paid?
- Charges exceeded amount disbursed.
- Student/Parent Plus loan permission was not granted for Federal Title IV aid to pay charges other than tuition, housing and books.
- You may have a Veterans or Merit deferment, which allows aid to be refunded without paying tuition and related fees.
- How will I get my financial aid refund?
- UF requires all students to enroll in direct deposit of your refund to your checking account. To enter or review your direct deposit information, please login to ONE.UF. Select the Campus Finances (Bursar) card > View Account Summary > Related Links > Sign Up for Direct Deposit.
- What is the cost of tuition and fees?
- For current tuition and fees rates, please click here and select 2018-19 Academic Year Tuition and Fees.
- Why do I have a late payment fee?
- Tuition and fees were not paid in full by the established deadline.
- How do I make a payment?
- Login to ONE.UF (ONE.UF.edu), select the Campus Finances (Bursar) card > View Account Summary > Make a Payment.
- What are the available payment options?
- Pay with electronic check with no service fee. Enter your checking account number and routing number. Accepted credit cards: American Express, MasterCard, Discover, or Visa with a 2.6% service fee added. International Payment option is a wire transfer that offers a foreign currency exchange rate.
- When will my payment post?
- Online payments are applied within 15 minutes after selecting the Submit Payment button. Checks put in our drop box are applied the next business day.
- Why am I prevented from making a payment online?
- Pop-up blockers will need to be disabled or turned off. For browser-related issues, please click here.
- A returned payment (insufficient funds, closed account) will prevent future online payments until charge has been satisfied with a money order or cashier’s check, payable to the University of Florida.
- Administrative holds from departments may also prevent online payments. Please contact the appropriate department listed on your ONE.UF account.
- Which charge gets paid first?
- The oldest debt showing under Charges Due.
- Does the University offer a payment plan?
- We do not have an established payment plan. You may make payments but you will have a hold on your account until the balance is paid. If tuition is not paid in full by the established due date, a $100.00 late payment fee will also be assessed. The hold will prevent you from receiving university services such as obtaining grades or registering.
- Why do I have a charge on my account?
- University Bursar (UB) serves as the central billing office for departments and maintains the record in ONE.UF. Select the Campus Finances (Bursar) card > View Account Summary > Charges Due.
- When is my charge due?
- Tuition is due by the second Friday after classes begin. Other charges are due on the first of the month. Charges can be viewed on ONE.UF. Select the Campus Finances (Bursar) card > View Account Summary > Charges Due.
- Why is the term on my payment different than the term on my charge?
- The payment term date reflects the term in which the payment was made. For example, if you made a payment for a Fall housing charge in July, it will show a payment term date of Summer.
- I completed the Housing contract, when or why do I not see my housing charges in the system?
- Your charge will show within 48 business hours after completing the contract. If this charge does not show after 48 business hours please contact Housing.
- Why did Pre-Paid not pay all tuition and fees charges?
- None of the plans pay 100% of tuition and fees. Listed below are fees that are not covered by any of the Prepaid Plans and must be paid by the published payment deadline for each term to avoid the assessment of a $100.00 late payment fee:
- transportation access fee
- technology fees
- test fees
- material & supply fees
- distance learning fees
- equipment fees
- repeat surcharge
- excess hour surcharge
- How does it work if I have Florida Prepaid and Financial Aid (Bright Futures, Grants, Scholarships, Loans)?
- Students participating in the Florida Prepaid College Program who are also expecting to receive financial aid will have the Florida Prepaid applied first to tuition and applicable fees. Financial aid received will be disbursed and applied to outstanding charges, which may include tuition and fees not covered by the Florida Prepaid Program.
- When will my Prepaid show up on my account?
- The Florida Prepaid billed amount will show the first week of classes. Your Tuition Statement will show as “Billed to Sponsor." Please contact us at 352-392-9545 if it does not show on your Tuition Statement. Please refer to Helpful Links on our webpage for additional information.
- Why do I have a hold on my account?
- A hold placed on the student’s account may prevent the receipt of grades, transcripts, diploma and admission to athletic events, and registration will be denied for future terms.
Holds are viewable in ONE.UF. Select the Action Items > Holds.
Types of holds include:
- Financial – When a charge is not paid by the due date, a financial hold (negative service indicator) will appear on your account. Past due charges must be satisfied to receive university services.
- Exit Counseling – Loan borrowers separating from the University, applying for graduation or dropping below half time status are required to complete an online counseling session.
- Administrative – A department may request a hold be placed on an account due to an unresolved issue or action to be completed.
- How can I get a copy of my 1098T?
- Login at ONE.UF, select the Campus Finances (Bursar) card > View Account Summary > Related Links > View 1098-T.
- What is the 1098T?
- The IRS tax Form 1098-T is to assist you in claiming your educational tax credit on your federal income tax return. The Taxpayer Relief Act of 1997 allows students (or taxpayers claiming students as dependents) to claim certain qualified tuition and fee payments for the American Opportunity Credit or Lifetime Learning Credit. Claiming education tax benefits is a voluntary decision for those who may qualify. The information on this form is filed with the Internal Revenue Service reporting qualified tuition and related expenses amounts paid in the calendar year.
- Why does Box 1 not equal all my tuition payments for the calendar year?
- Per IRS regulations, the qualified tuition payments in Box 1 do not include payments for either the student health fee or the transportation access fee, which are mandatory per credit hour fees at the university.
- Where can I get a list of payments for the calendar year?
- Login at ONE.UF, select the Campus Finances (Bursar) card > View Account Summary > Payment History. Enter the calendar year dates and select the Go button to view this information.
- Why is my 1098T not available?
- A valid social security number was not provided to the Registrar.
- Non-credit program courses for which no academic credit is offered
- Per IRS regulations, nonresident alien students unless requested by the student
- Students whose qualified tuition and related expenses are entirely waived
- Who must complete Exit Counseling?
- Any student who received a student loan(s) and/or Federal TEACH Grant while attending the University of Florida must complete an Exit Counseling session(s). This counseling is designed to assist students with understanding their rights and responsibilities that applies to their loan or Federal TEACH Grant award.
- When must I complete Exit Counseling?
- A student must complete Exit Counseling upon withdrawing, dropping below half-time enrollment or graduating from their program of study at the University of Florida. Graduating students will receive an exit counseling requirement notice via email for Federal Direct/Grad PLUS loans/TEACH Grant recipients and/or letter notification for all other loans prior to commencement. For Federal Perkins, Federal Health Professions, and Institutional loan borrowers, the repayment schedule will be provided online at the time you access exit counseling. Federal Direct/Grad PLUS loan borrowers will receive repayment information directly from their Direct Loan Servicer. Students who drop below half-time enrollment or withdraw from the University of Florida and have not completed the on-line Exit Counseling will be mailed an exit counseling requirement letter and/or packet.
- When is my hold removed?
- After Exit Counseling has been completed, the exit counseling hold will be removed from the student’s record within 48 hours.
- Why must I complete Exit Counseling?
- Exit Counseling is mandated by Federal regulations. The counseling session(s) will cover important information you should know about your loan(s) and TEACH Grant obligations. Note: Those who do not complete Exit Counseling will have their official transcript, diploma, and other University services placed on hold until this requirement is completed.
- What information will be covered by Exit Counseling?
- Loan Repayment Plan
- Repayment Options
- Deferment and Forbearance Options
- Cancellation Options
- Loan Consolidation
- Loan Rehabilitation
- Debt Management
- Consequences of Default on loan and service obligation
- Service obligation for TEACH Grant recipients
- How do I complete my Exit Counseling Session?
- For your convenience, Exit Counseling is provided online at the following websites or login at ONE.UF, select the Campus Finances (Bursar) card > View Account Summary > Related Links > Loan Exit Counseling.