What are our current initiatives?
- Emergency Check Process Improvement: We recently participated in a Lean Value-Stream Mapping event to map the current emergency check process and identify/implement improvements. The event involved customers and the payroll office working together to develop improvements. One improvement identified and already implemented was the ability to issue checks the second week a day early! Changes are continuing to be implemented as we continue to enhance this process.
- Need Assistance? Effective 8/1/19 Payroll Services has gone live with Salesforce! Salesforce is a ticketing system that will allow us to provide increased quality customer service. Please visit our Contact page to submit a ticket.
- Foreign National Onboarding Process – Payroll Services is looking into software that will assist with the onboarding process for non-resident aliens as well as provide electronic copies of your 1042-S. Stay tuned!
- How many accounts can I have?
- You can have one Balance account and up to two Amount accounts.
- What is a Balance Account?
- This is your primary/default account where your funds are deposited. There must always be a Balance account and, although it can be changed, it can never be deleted. If Amount accounts are created, these amounts are sequentially taken out in order of priority i.e. 1 then 2 and the remainder (if any) of your deposit then goes to your Balance account.
- What is an Amount Account?
- Additional bank account(s) to have specific amount deposited. Amount must be entered in the system. Amount Account may be deleted.
- When I update my account information, when will my edit be effective?
- Please allow 1-2 pay cycles for your change to become effective.
- I no longer work at UF so I do not have access to View Paycheck in My Self Service. However, I need some of my previous earnings statements. How do I obtain these?
- Contact the departmental administrator in the department in which you were employed. The departmental administrator will be able to print the earnings statements for you using the navigation UF Departmental Administration > UF Earnings Statement Print.
- How do I replace a lost check?
- Complete the Affidavit for Duplicate check, have the form notarized, and send the notarized for to University Payroll Services, PO Box 113201, Gainesville, FL 32611. University Payroll Services will process the form and issue a replacement check.
- Who do I contact for vacation and sick leave cashouts?
- Contact UF HR for information about leave cashouts. Information is found here.
- A new employee from our department is on the missing list; how do I create a distribution?
- On the Department Budget Table USA tab (Main Menu/Set Up HCM/Product Related/Commitment Accounting/Budget Information/Department Budget Table USA) choose the Add a New Value tab. Please verify the data to add from Job data.
- Why am I seeing an employee on the missing distribution list that I know already has an existing distribution?
- Be sure to check the department ID (home department) and the employee record # (ER#) that is shown for the employee’s job data. This must be exact with what is being used in the Department Budget Table (DBT). It is possible that you may have an existing DBT for this employee that shows a different home department ID than the one that is needed for your current job data.
- In creating an additional pay item in ePAF, how to we go about indicating we want to split charges for this payment?
- You can indicate the split in the employee’s Department Budget Table i.e. add lines specifically for just your additional pay items, enter the applicable 3 digit Earnings Account Code (EAC) (see drop down for list), enter 50% to EAC 0012345 and 50% to 0067890. Or if you need the amount to be EXACT, it might be best to set up 2 different ePAFs timed at 2 different pay periods so that exactly 100% of your amount will go to where you will distribute it to in the employee’s pay period for that pay period.
- Can I retro additional pay?
- Yes, additional pay can be retroed. You can make corrections to the employee’s Department Budget Table for these items. You would include an additional line for this item, in addition to the blank earnings account code field that is used for regular earnings, in the employee’s Department Budget Table. You can view a web simulation of how to do this at UF Toolkits.
- I cannot access my W-2 form online, but I signed up for electronic consent.
- Some people have reported that they are unable to view or print the online W-2. This may involve either your web browser configuration or not having a current version of Adobe Acrobat installed on your computer. If you are unable to view and print your W-2 form, please try the following before contacting the UF Helpdesk ((352) 392-HELP or email@example.com). Your Pop-Up Blocker may be turned on. There are two ways to turn off the Pop-Up Blocker: For Internet Explorer
- 1. Hold down the “CTRL” key when you click on “My Self Service -> View W-2/W-2c -> YearEndForm” hyperlink. Continue holding the key until a new page appears with your W-2 form.
- If you click on “My Self Service -> View W-2/W-2c -> YearEndForm” and your W-2 form does not appear, you must disable your Pop-Up Blocker. On your Task Bar, go to “Tools”, scroll to “Pop-Up Blocker,” and choose “Turn Off Pop-up Blocker.” Then, click on “My Self Service -> View W-2/W-2c -> YearEndForm” again for your W-2 form.
For Firefox Users When Firefox blocks a site, it notifies the user on the top tool bar. If you click the Options button, you can select either allow pop-ups from my.ufl.edu or show a particular pop-up. By selecting to show the bottom site, you will be able to open your W-2 form. Users can also go to Tools -> Options -> Content and uncheck the “Block Pop-Up Windows” box. If using Internet Explorer, you may also need to enable advanced feature such as adding myUFL to your Trusted Sites and enabling automatic prompting for file downloads.
If these options still do not work, contact your college or departmental computer support personnel.
- Is it too late to consent to receive my W-2 form electronically?
- Generally, if you consent after January 22, your paper W-2 form will still be mailed to the address on file in the UF Directory. However, once you provide your consent, you can view your W-2 online as soon as it has been generated. You must have myUFL access to view your W-2 electronically in My Self Service.
- I terminated from UF during the year, but I’ve moved and have not provided UF with my new address. Can I get my address updated in time to receive my W-2 at my new address?
- Inactive (terminated) employees should complete a Former Employee Address Change Request Form. This form will only change your address going forward.
- If you submit your address change after the W-2s are generated (typically, by January 20th), your W-2 will still reflect your old address.
- If you submit your address change before the W-2s are generated, your W-2 will reflect your new address.
- It’s February 10th, and I have not received my W-2 for last year. How can I request another copy?
- Please allow sufficient mailing time to receive your paper W-2. All printed W-2s are mailed on the last business day in January for the preceding calendar year. If you have not received your W-2 within a reasonable delivery time, you may request a duplicate copy by completing a W-2 or 1042S Duplicate Request Form and forwarding it to University Payroll and Tax Services. A printed W-2 copy will be sent as you have indicated on the request form.
- I am still employed by UF, but I moved to a new address. How can I change my address for W-2 purposes?
- Active employees can update their local home mailing address in myUFL using the navigation Main Menu > My Account > Update My Directory Profile. However, if the address change occurs after the forms are generated, your new address will not be reflected on either your online or paper W-2.