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Refunds to Credit Card Transactions

Directive Statement

Credit card refunds that need to be generated to IPAY/CASHNet transactions can be requested with Banking & Merchant Services

Reason for Directive

To ensure appropriate segregation of duties and accountability.

Who Must Comply?

All University departments whose personnel store, process or transmit cardholder information. This also applies to units that outsource the processing of payment card information to third party vendors.


Refund requests are generally executed by Merchant Services within a 48 hour time frame upon receipt. A merchant department’s refund request requires signatures of two parties as follows:

Document Preparer: The person who completes the form

Department Approver: The person who can authorize expenditures from the departmental account

  1. Complete the e-Commerce Credit Card Refund Form (leave the Refund Batch number blank)
  2. Submit to Merchant Services, Criser Hall S-113, PO Box 112008 or e-mail to treasury-creditcards@ad.ufl.edu
  3. Merchant Services will process the e-commerce refund to the card account of the original transaction and adjust the myUFL General Ledger
  4. Upon receipt of a Merchant Services refund notification, your department must send a notice to your customer(s) informing them that the refund has been issued

Last Reviewed

Last reviewed on 03/20/2024


TRM125 – Payment Card Security Awareness Training

Banking & Merchant Services: (352) 392-9057


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