Exit Counseling

Any student who received a student loan(s) and/or Federal TEACH Grant while attending the University of Florida must complete an Exit Counseling session(s).  This counseling is designed to assist students with understanding their rights and responsibilities that applies to their loan or Federal TEACH Grant award.

Please note: Those who do not complete Exit Counseling will have their official transcript, diploma, and other University services placed on hold until this requirement is completed. After Exit Counseling has been completed, the exit counseling hold will be removed from the student’s record within 48 hours.

When to Complete Exit Counseling

A student must complete Exit Counseling upon withdrawing, dropping below half-time enrollment or graduating from their program of study at the University of Florida.

Graduating students will receive an exit counseling requirement notice via email for Federal Direct/Grad PLUS loans/TEACH Grant recipients and/or letter notification for all other loans prior to commencement.  For Federal Perkins, Federal Health Professions, and Institutional loan borrowers, the repayment schedule will be provided online at the time you access exit counseling.  Federal Direct/Grad PLUS loan borrowers will receive repayment information directly from their Direct Loan Servicer.

Students who drop below half-time enrollment or withdraw from the University of Florida and have not completed the on-line Exit Counseling will be mailed an exit counseling requirement letter and/or packet.

Information Covered

  • Loan Repayment Plan
  • Repayment Options
  • Deferment and Forbearance Options
  • Cancellation Options
  • Loan Consolidation
  • Loan Rehabilitation
  • Debt Management
  • Prepayment
  • Consequences of Default on loan and service obligation
  • Service obligation for TEACH Grant recipients

Complete Your Session Online

For your convenience, Exit Counseling is provided online on the following websites:

Helpful Websites

To access your specific Federal Direct Loan(s) information online, visit

  • StudentLoans.gov
  • National Student Loan Data System (NSLDS)
    NSLDS Student Access provides a centralized, integrated view of Title IV loans and grants so that recipients of Title IV Aid can access and inquire about their Title IV loans and/or grant data.

U.S. Department of Education Ombudsman Office

The Ombudsman Office is a final resource after the individuals look for help through other customer service avenues.  Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit the Ombudsman website for further information.  Current students should contact their financial aid office first.  The easiest way to contact the Ombudsman is to file an online assistance request through the Office’s website.

U.S. Department of Education
FSA Ombudsman
830 First Street, NE
Fourth Floor
Washington, DC 20202-5144
Toll Free Phone: 1-877-557-2575